CONTACT US:
IBI is always interested in how we may better serve our patrons. If you have any requests or suggestions, please feel free to submit such suggestions via the link below. We will respond to all suggestions at our earliest convenience. Your order processing and current customer needs take priority, when we correspond. So, please allow a minimum of 72 hours for such responses. For your Order inquiries, please see Customer Service instructions below. Thank you.

ADDRESS:
1442 East Lincoln Avenue, #447
Orange, CA 92865-1934
Phone: (714) 974-8333
Fax: (714) 974-4535

Hours: Monday thru Friday 9:00 - 12:00 Pacific 1:00 - 4:30 Pacific

Click HERE to contact us via email

ORDERS:
If you have questions or changes regarding your order, please submit an E-mail first, so that you and IBI have a record of your communication. If you have not gotten a response within 48 hours, please call and get assistance by us. Our number and E-mail for Customer Service is listed below.All Credit Card and Paypal orders are processed through the website. Thank you for your cooperation.

CUSTOMER SERVICE:
Phone: (714) 974-8333
Click HERE to contact us via email

Return/Exchange Policies

If you are unsatisfied with our products, virtueperfume.com will be more than happy to process a return or exchange for you. Items MUST be in their original condition and return post-marked in their original box within 14 days of receiving them. If the item(s) sent was incorrect, damaged or defective, please contact customer service by phone or email. SEE EXCEPTIONS

[ Step1: Returns/ Exchanges Request ]
Please include the following when placing an RETURN or EXCHANGE to enable us to process your return/exchange. Make sure you include the SKU#, style#, product name, color, size, quantity, and price. You can find the necessary information on your original invoice.
When placing a Return/Exchange Request, email us and include the following information: 

• First and Last Name
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• Billing and Shipping Addresses (if different)
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• Phone Number
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• Order Number (found at the top of your original invoice)
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• Items for Return
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• Reasons for Return
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• Items for Exchange: please include style#, product name, color, size, and quantity of requested exchange items

[ Step 2: Pack and Ship ]
Place the form with the items into a secure package (the original packaging if possible). A return address to our Customer Service/Distribution Center is part of your original invoice for your convenience. Packages must be sent prepaid (insured if possible). We will not accept C.O.D. deliveries. All credits will be refunded to your original method of payment.

Processing Time

Depending upon how you ship your package and from where you ship your package back to us, it can take up to two weeks for us to receive it. Please allow 1-2 billing cycles for all credit card refunds to appear on your statement. For all store credit returns, you will be sent an email which will include your store credit number and amount. Please keep this information in a safe place for future use. Presently all online purchases must be returned/exchanged through our online store.

Exceptions

Our Return/Exchange Policy does not apply to orders placed from outside of the United States or it's territories, where custom's duties and brokerage fees are assessed in the conveyance of orders to our customers. Although we will do our best to service any customer, such costs and complexities are beyond our ability to absorb the time and expense associated with servicing such orders originating outside the United States. Although we regret that such prohibitive expenses limit our service to our Non-U.S. customers, it is easily understandable by anyone, who is familiar with such cross border shipments & custom's procedures. We thank you for your understanding and cooperation in this regard.

This cost issue applies to our Mini Sprayers and Special Orders, as well. We can not offer Returns based on Satisfaction on Mini Sprayers or Special Orders. Time, costs & other special considerations for such items makes such returns prohibitive. We thank you for your understanding and cooperation in this regard, also.